The coronavirus pandemic has not only changed the functioning of large corporations and business chains, but in many ways it has also affected the very interaction between people and interpersonal contact. After all, this is clearly demonstrated by the South Korean giant, which came up with a new concept in India, which was ranked among the most affected countries. It has the potential to change the way we are presented with new smartphone models and the products from tech companies' workshops. At the same time, Samsung wants to protect the local market from a similar slump that occurred in the West and ensure a constant percentage of units sold. In contrast to the previous approach, where customers had to go to one of the stores themselves and try out a Samsung device there, it is enough to enter their contact details online and specialized customer service will arrive at the home of interested customers.
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Retail stores have been significantly affected by the coronavirus pandemic and the rapid spread of the virus, and in many ways it can be assumed that their demise is imminent. Most companies thus focus exclusively on the online virtual sphere and try to replace the existing way of selling. However, many customers want to try and test the products before buying, which is somewhat difficult to do in the case of online stores. Samsung has thus launched a new service in India that will allow interested parties to officially request a demonstration of one of the products, be it a smartphone, a wearable device or a tablet, and within 24 hours one of the employees will visit the customers in question to demonstrate the advantages of the given device. If the interest persists, it is possible to have the product delivered to your home and pay directly online. It should be noted that this is a pilot program and it can be expected that it will soon be extended to other countries. However, it is definitely a revolution in shopping.
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