The highest model of Samsung's new flagship series Galaxy S21 - S21Ultra – is an almost perfect smartphone except for a few small things. However, some customers may not be so lucky, at least according to a series of posts that have started appearing on Samsung's official forums in recent days, in which users complain about poor sound coming from the phone's top speaker.
The problem is said to manifest itself in different ways - one user Galaxy The S21 Ultra complains of crackling sound on forums, while others say the sound coming out of the speaker is too quiet or distorted. Some users have already contacted Samsung and received a replacement piece with the speaker working as expected.
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The problem may be caused by faulty hardware, but the good news for most fans of the new flagship is that the problem seems to be affecting only a very small number of users. In theory, it could also be a very unusual software problem that affects only a small number of units in some markets. In any case, Samsung has not yet officially commented on the matter.
If you're a new Ultra owner, have you encountered the above issues or other audio-related problems? Let us know in the comments below the article.
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Hello,
i have galaxy s21 ultra 5G (16Gb/512Gb), reset factors at Christmas, so after 3 weeks problem with sound when calling (January 7 SW UPDATE).
I'm calling - I can't hear anything (not even the dialing sound), I try to switch to another SIM and the problem persists.
The called party calls me from z5, the phone rings-> silence on both sides after receiving the call.
It does this sporadically and when I restart the phone, everything is OK. Honestly, who would enjoy restarting a high-end model several times a day for calls... I assume a SW error, unfortunately I can't find anything "bad" in the settings (in my opinion, everything is as it should be)...
Solved – Vo LTE
Do you mean like turn off? Vote?
Hello, I've had the exact same problem for about a month now, nothing helps except restarting the device, sometimes I have to 10 times a day... quite annoying. any solution or claim the phone?
In that case, unfortunately, they should acknowledge the complaint
Complaint… Expressing the problem did not show up the next day after complaining about using the phone, the problem again… I don’t know what else to try
Compared to other mobiles, it has really surprisingly weak sound during the call and honestly, I'm not happy about it at all and I don't know what to do with it?