Most customers choose Samsung or Apple in the high-end smartphone market. This is because they want their high-end phone to be well-tested, work reliably and have hassle-free after-sales service. Of course, this also applies to the latest flagship line of the Korean giant Galaxy S23. However, now it seems that some phone users Galaxy S23 and S23+ are facing problem in camera and after sales service.
According to a social network user Reddit have images produced by him Galaxy S23 blurry spot on the left side when taken in landscape mode, a problem first reported a few years ago weeks. A similarly blurry spot can be seen at the top of photos when taken in portrait mode. This problem should also appear with document photos, and it is said that it does not matter the type of shot, or whether such a photo is taken up close or from a distance.
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Upon further investigation, the said Reddit user discovered that a number of other owners of the standard and "plus" model of Samsung's current flagship series have this problem. He referred to a poll conducted by a German website Android-Hilfe.de, which shows that 64 out of 71 users are experiencing this problem.
In his post, the user also pointed out another Reddit user who had his own Galaxy S23 to an official Samsung service center for this problem. Technicians at the service center reportedly recognized the problem but were unable to fix it, as the Korean giant says it's not actually a problem. Specifically, Samsung should have told the user that this is a "characteristic of the large sensor" and invited them to "enjoy the SLR-like bokeh effect". However, he completely ignored the fact that this problem also occurs in photos taken from a distance, and not only in close-up shots.
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Looking at the sample images and according to the comments on Reddit, it seems that the blur spot on the photos taken by the phones Galaxy S23 and S23+ is caused by a hardware issue. This would also be indicated by the fact that the S23 Ultra model - at least it seems so - does not suffer from this problem (unlike its siblings, it uses a different main sensor). Affected users can thus hope that Samsung will eventually acknowledge that this is indeed a problem and that they will subsequently fix it, perhaps with a software update if possible.
Yes, I have this problem too. Mobile returned.
You did well.👍
I also have a problem, there should be at least a recall for repair or other compensation.
Of course, last year's Rada S22 already suffered from this problem, but they didn't solve it almost anywhere, right? But since the S23 series also suffers from this, we may have to deal with it. In the service center, they looked at me like I was crazy when I showed them how to take pictures of text with, for example, an S10+, then they looked at me as if I made it up and took photos that look normal with something other than the S10+, that I was making it up. Nothing from Samsung ever again. Vychcans
So, in fact, during that year, Samsung did nothing at all with the photo chips on the S23, but everyone blamed it on the Exynos. So now Samsung is showing those comedians that they really didn't care.
It doesn't matter what it is or isn't, the phone for this money should be fine-tuned right out of the box, and if it's not, then a complaint - compensation.
On Monday, they will deliver my phone from the complaint, they say I have to take pictures of the text from a distance and it is a characteristic effect of a large chip. So I have a couple of SLR cameras and the sharpness is gradually lost from the center to the corners. I have never seen a blurry circle and everything around it was sharp.
I should have returned the phone to them right away, but I already had an old phone on the way to buy it, and it didn't occur to me that a complaint wouldn't solve it. Evidently, there are so many bad pieces that it would put them down, in the discussions I came across a person who tested the phones on display in the store and they all suffered from it.
That they tried the behavior I showed them on another piece they had there and it showed the same, so it's typical behavior. They probably flooded the entire Czech Republic and Germany with similar pieces from the first 2 camera revisions, and the third one they sent for reviews without any problems.
If anyone is wondering what it looks like after running through edge detection: https://soubor.nemec.space/files/2a800411/S23_detekce_hran_20230324_150232.jpg .
Today, after 3 weeks, I picked up my S23+ from the complaint, where it was due to the so-called "banana" effect due to blurry photos. They say they replaced the complete photo module and it's ok. I say fine. I come home, try it on and see that it's just as crap as it was before the claim. I'm like a brigadier and I'm going to throw it at them again. A phone for 36 liters and takes photos worse than the old S8+ that I have in my drawer. If they can't fix it, then I'm done with Samsung for good, and I've been buying them for the whole family for years :(((