It's been a few days since we last reported that Samsung finally responded to user complaints and fixed the model's touchscreen with two updates Galaxy S20FE, which mainly showed software errors. In addition to poor touch recording, there were also choppy animations, a generally poor user experience and other problems associated with everyday touch screen use. However, shortly after the release of the updates, another wave of complaints followed, and as it turned out, the problem was far from solved. This led the South Korean giant to release a third repair package, which was supposed to rid the then-flagship model of this ailment once and for all.
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But as it turned out, in the end, not even the approach "to the third of all good things" from the model Galaxy S20FE did not make a usable phone. The November security patch known as G781BXXU1ATK1 targeted Snapdragon 865 processors that were said to cause rendering errors, but not much has changed. Although users praise the South Korean company for its efforts and, above all, the elimination of de-pixelation when zooming in on a page or image, old familiar errors persist, such as animations and a degraded user experience. We can only hope that the technology giant has learned its lesson and will hurry up with another, hopefully final update before the end of the year, which will also take care of the remaining unpleasant ailments that have been bothering users for several months.
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If I complained about the mobile phone because of this and they can't fix it, is that a reason to exchange the mobile phone (which would probably lead to another complaint) or is it better to return the money?
If the product shows a defect within 6 months of purchase, it is considered as if it had already been sold with the defect and in such case you (as a consumer) are entitled to withdraw from the purchase contract, i.e. return the purchase amount.
Thanks for the information.